Type of information we collect

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we use cookies as detailed below.


How we collect it

When you conduct a transaction on our website or fill in the contact form, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for to answer your question or to enable you to access the course only unless you have specifically consented to allow us to contact you for updates and news about our courses.


Why we collect it

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To comply with any applicable laws and regulations.


How we store, use and share it

If you have booked onto a Mental Health First Aid England approved course we will share your data with them so that you can be sent the relevant course materials and certificate.  You can review their privacy document here

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


How we communicate with you

We may contact you to notify you regarding your course, to troubleshoot any problems, to resolve a dispute, to collect fees or monies owed,, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


What cookies we use

Cookie Name                    Purpose                                                                                                           Duration            Cookie Type

XSRF-TOKEN                      Used for security reasons                                                                            Session                Essential

hs                                        Used for security reasons                                                                            Session                Essential

svSession                           Used in connection with user login                                                            2 years                 Essential

SSR-caching                       Used to indicate the system from which the site was rendered           1 minute              Essential

_wixCIDX                             Used for system monitoring/debugging                                                   3 months             Essential

_wix_browser_sess            Used for system monitoring/debugging                                                   session                Essential

consent-policy                    Used for cookie banner parameters                                                         12 months           Essential

smSession                           Used to identify logged in site members                                                  Session                Essential

TS*                                        Used for security and anti-fraud reasons                                                 Session                Essential

bSession                               Used for system effectiveness measurement                                         30 minutes         Essential

fedops.logger.sessionId     Used for stability/effectiveness measurement                                       12 months          Essential

wixLanguage                        Used on multilingual websites to save user language preference      12 months          Functional


The following links explain how to access cookie settings in various browsers:

To opt out of being tracked by Google Analytics across all websites, visit this link:


Withdrawing consent

If you don’t want us to process your data anymore, please contact us at or send us mail to Level Up Mental Health Training, 30 Lynholme Road, Leicester, LE2 6GR.


Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


Any other questions

If you would like to: access, correct, amend, or delete any personal information we have about you, you are invited to contact us at or send us mail to Level Up Mental Health Training, 30 Lynholme Road, Leicester, LE2 6GR.


Policy updated March 2021