Type of information we collect
How we collect it
When you conduct a transaction on our website or fill in the contact form, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for to answer your question or to enable you to access the course only unless you have specifically consented to allow us to contact you for updates and news about our courses.
Why we collect it
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To comply with any applicable laws and regulations.
How we store, use and share it
If you have booked onto a Mental Health First Aid England approved course we will share your data with them so that you can be sent the relevant course materials and certificate. You can review their privacy document here https://mhfaengland.org/privacy-notice.pdf
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How we communicate with you
We may contact you to notify you regarding your course, to troubleshoot any problems, to resolve a dispute, to collect fees or monies owed,, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
What cookies we use
Cookie Name Purpose Duration Cookie Type
XSRF-TOKEN Used for security reasons Session Essential
hs Used for security reasons Session Essential
svSession Used in connection with user login 2 years Essential
SSR-caching Used to indicate the system from which the site was rendered 1 minute Essential
_wixCIDX Used for system monitoring/debugging 3 months Essential
_wix_browser_sess Used for system monitoring/debugging session Essential
consent-policy Used for cookie banner parameters 12 months Essential
smSession Used to identify logged in site members Session Essential
TS* Used for security and anti-fraud reasons Session Essential
bSession Used for system effectiveness measurement 30 minutes Essential
fedops.logger.sessionId Used for stability/effectiveness measurement 12 months Essential
wixLanguage Used on multilingual websites to save user language preference 12 months Functional
The following links explain how to access cookie settings in various browsers:
To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org or send us mail to Level Up Mental Health Training, 30 Lynholme Road, Leicester, LE2 6GR.
Any other questions
If you would like to: access, correct, amend, or delete any personal information we have about you, you are invited to contact us at email@example.com or send us mail to Level Up Mental Health Training, 30 Lynholme Road, Leicester, LE2 6GR.
Policy updated March 2021